1. Get a Sample Pack
Before ordering, why not request a FREE sample pack and try before you buy?
2. Open an Account
You can now open your account online – just click the Order Now button at the top of this page. You will receive detailed instructions and a username/password by email.
3. Send Your Order
Fill in our online orderform using the links in your welcome email or the CD/Vinyl menus at the top of this page.
4. Upload Production Parts
Shortly after sending us your online orderform you will be able to see the order in your online account. You will then be able to upload parts directly from your order page. There’s no need to send WeTransfer links or use FTP, but you can if you want to and your login also gives you a private FTP space.
5. Track and Trace
You can track your orders at any time with your private username and password at www.mobineko.com/support. Mobineko’s NEW tracking system now even lets you trace packages all the way to your door by connecting with our shipping partners.
6. Vinyl processing times
You can see estimated production times on the final confirmation page of your order, and estimated shipping dates in your online account portal.
However, there are a huge number of things that can go wrong with a vinyl order. Please get your order in well on time and allow at least 14 weeks plus delivery for pressing. We will not accept any responsibility for missed deadlines etc. If you have a tour, release party etc. then it is your responsibility to plan at least several months in advance.
6. CD processing times
Mobineko offers NEW 3-day DHL Global Express shipping as standard!
Bulk CDs: 7-12 WORKING days + shipping
CDs + Printed Wallets 12-16 WORKING days + shipping
Retail CDs: 10-15 WORKING days + shipping
Superpacks: 10-14 WORKING days + shipping
CDs with DIY Printed Parts 10-14 WORKING DAYS + packing + shipping
Stapled Booklets (8pp, 12pp etc.) or Special/Custom Prints add 3-10 days to the above times depending on complexity
For example, we receive your press ready audio, artwork and order form(s) on Monday for a bulk press. The order will be processed same day and prepared for pressing on Tuesday. One week from this day is the following Tuesday, and you can then expect for your CDs to land around Monday or Tuesday two weeks from your original order date. Please note customs inspection etc. can hold up your shipment and we have no control over any transport delays.
7. Contact Us
UK Branch Office
Mobineko, Floor 5, Amphenol Business Complex, Kent CT5 3JF, England
EU Vat Number: GB832 1061 72
Head Office Tel: 0203 303 0482
Mobineko Audio Research Ltd., no. 3, Lane 11, Alley 25, Dali, Taichung, Taiwan 411
Taiwan UBN Number: 27927003
Tel: +886 (0)4 2202 3065