1. GET A SAMPLE PACK

Before ordering, why not request a FREE sample pack and try before you buy?

2. GET IN TOUCH

For security reasons we do not allow customers to create their own account online. Just get in touch with us and an account manager will be assigned who deals with your order from beginning to delivery. They will set up an account for you to send production parts by FTP and track your order online.

3. SEND YOUR ORDER

You can send your order electronically by secure FTP or mail us parts on CD. Your account manager will give you more information.

4. TRACK AND TRACE

You can track your orders at any time with your private username and password at http://www.mobineko.com/support. Mobineko's NEW tracking system now even lets you trace packages all the way to your door by connecting with our shipping partners.

6. CD PROCESSING TIMES

Mobineko offers no express service for CD pressing - we are already one of the fastest CD manufacturers with a 1 week turnaround for most products and 4-5 day EMS shipping (3-day FedEx shipping available for an extra charge). Please add an extra few days for special orders like Superpacks, Superbookse, metallic foil etc.

>>> For example, we receive your press ready audio, artwork and order form(s) on Monday. The order will be processed same day and prepared for pressing on Tuesday. One week from this day is the following Tuesday, and you can then expect for your CDs to land around Monday or Tuesday two weeks from your original order date. Please note customs inspection etc. can hold up your shipment and we have no control over any transport delays. If shipping by Fedex IP you would expect for the CDs to land on Thursday or Friday a week after your original order date.

7. HOW TO CONTACT US: